[Reza Ebrahim Contributions: 0Level 1☆]

Hi,

We recommended our client using System2, but it appears the system kicks the user out if they click on a link generated by scheduled saved search email. Any idea how to avoid this?

Many thanks in advance,

Reza
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[amccausland Contributions: 0Level 1☆]

If you navigate to a different NetSuite domain than the one you're currently logged into (which is the situation it sounds like you're describing), then you don't have an active login session on that target netsuite site, so you have to log in again. Logging into a different netsuite domain (for example if you are logged into system.na2.netsuite.com and you click on an email that links to system.netsuite.com), will kick you out of the one you're on, so your netsuite user is only logged into one netsuite datacenter at a time.

to fix this, make sure the links in the emails you send out, point back to the netsuite domain that sent them.

[Reza Ebrahim Contributions: 0Level 1☆]

Hi amccausland,

The link on the email which has been generated by saved search is View Record, therefore it is not something that point back to a netsuite domain.

We have now recommended using System.NetSuite domain as System2 is only for debugging and has some limitations.

Many thanks for your reply.

Regards,

Reza

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