[kmorton@msi-viking.com Contributions: 0Level 1☆]

In the Customized Cash Sale form we have the “Advanced” printing type selected and the correct Print Template and Email Template chose from their respective dropdowns. However, every time we print the Cash sale the page is wrong and the cash sale form appears to be using the “Basic” print type with its standard template. Any ideas on how to fix this problem or where to possibly look would be appreciated.
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[MikeBucklaew Contributions: 0Level 1☆]

Does it occur on both new transactions as well as existing (before the change)? Cash Sale transactions always save the form with the transaction so if you’re printing an “old” one, it will use the form it was saved with last. Also did you check the “Form is preferred” option on the custom form definition?

[kmorton@msi-viking.com Contributions: 0Level 1☆]

The form is checked as preferred. I will have to wait until accounting creates a new transaction as we were using the same old transaction. I will update you if that was our problem all along.

[kmorton@msi-viking.com Contributions: 0Level 1☆]

Mike,

You were completely correct and the problem was that we were testing with same transaction. Once we created a new transaction the new template was correctly used. Thank you!

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MikeBucklaew replied on 04/06/2017, 09:27 AM: You’re welcome

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