[steven_stewart]

I sure need some help with this one. I thought this would be simple….

Essentially, I built a custom record to track pieces of work, worked. I have a Time Started field that basically grabs the current date AND time (I need the seconds as well), this is working. I then have a Time Closed field, I need this field to grab the current date and time (including seconds, e.g. 12:59:36PM) when the custom field “Status” is set to closed. I would like it to happen after record submit. The closest I could get so far was to build a workflow that has a Set Value action. In the Set Value action, I put “current_date” in the formula field for the field I want to set the value of. While this does work, the time is 4 hours off what it should be… If anyone could help with this I would be GREATLY appreciative. Thanks in advance for any info at all!

Best Regards,

Steven
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[k_dunc]

Hi Steven,

What ‘current_date’ formula did you use? Have you tried “{today}” in the formula field? Have you tried selecting “Today” from the Date drop-down box (depending on what the Field Type is that you’re using – probably Time of Day?).

When you look at System Notes, is your date / timestamp correct?

[MikeBucklaew]

steven_stewart Workflows and server scripts execute in the server timezone which I believe is Pacific time. Anything browser/client related uses the local device time.

[steven_stewart]

Hi Kirk,

{Today} won’t work because I’m doing it After Record Submit, it doesn’t appears an option, I could try it manually just to see. Kirk/Mike, do you know of any way to get it in the correct timezone (e.g. adding something to the formula)? The whole issue is I need to be able to track the amount of time between open and closed down to the second. I feel like I’m over-thinking it..

[MikeBucklaew]

I’m not sure there’s an easy way to do it with just a formula in the workflow. I think I would create a workflow action script to take advantage of the SS DateTime Time Zone API. (SuiteAnswers ID: 31875)

[mushrush]

You could try this: TO_CHAR(LOCALTIMESTAMP, ‘DD-MON-RR HH:MI:SS PM’)

Put that in as your formula. Adjust to fit your format.

I’m not 100% positive, but dealing with date/time in NetSuite is tricky. You many need to do some weird date/time math to convert from server time or user time to be a constant across your company.

Thanks!

[Author]

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