[tonystremain]

I have a workflow which is set to send an email to the customer once a button is clicked. I want to CC a custom field which is stored on the customer record, which is working fine when there is an email in that field, but errors when the field is blank. Can I add anything to the {custentity66} which is what is in the CC field with anything to ignore if blank? Or any other ideas of tackling this?
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[marlon_villarama]

Add another Send Email action and send it directly to the {custentity66} field, but add a condition to this action to check if the {custentity66} field is not empty.

[tonystremain]

Hi Marlon,

Thank you for your reply. So obvious when pointed out – can’t believe I didn’t think of it! All working now!

Regards,

Tony.

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