[mabisoh]

I have a workflow the runs on button click. It sends the users from a phone call record to a custom record where they record a few fields. However, once they submit the custom record, I would like the workflow to return the user to the phone call record.

I have tried storing the phone call id value in a workflow field (state) but have not been able to reference it later in the workflow to send the user back to the original phone call record.

Any help is greatly appreciated.
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[ktarog]

Hi, if I understand correctly, your workflow runs on the phone call record. If so, you can try to create a workflow deployed on the custom record. I believe the workflow instance is no longer recognized on for the custom record thus it is best to have a separate workflow for the custom record to send the user back to the phone call record. Also, the phone call id must be stored as a field on the custom record.

Hope this helps.

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