[steven_stewart]

All,

We have a client that uses a web form (not NetSuite) for their online Contact Us. It basically captures the customers Name, Email and Message and spits it all into the message body and subject line. Example:

From: donotreply@abccompany.com

Subject: Technical Issue:abccustomer@customers.com

Body:

First Name: Steve

Last Name: Stewart

Email Address: abccustomer@customers.com

Comment/Question: This is a test email

I am capturing these emails as cases within netsuite for agents to work them. I need NetSuite to send an auto-reply to the customer but ALL emails come from a donotreply@abccompany.com address, with the actual customers email being in the body. IS THERE A WAY to have netsuite populate the Email field with the information that is contained within the body of the email. The body is always the same, and will always have the “Email:” tag within it in the same place. Thanks in advance for any help or suggestions.

Best Regards,
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[MChammaTX]

If the email body is consistently formatted you can do this in a before submit script by searching the body of the email and swapping out the email address in the case record.

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steven_stewart replied on 02/02/2016, 06:11 AM: Would you be able to provide an example script?

[steven_stewart]

The email is consistently formatted. I am not very advanced in this kind of NetSuite scripting. Would it be possible for you to provide an example of what this script would look like?

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