[arogers]

We use cases for a lot of internal needs, and the various departments all want different subtypes for cases for reporting and routing purposes. I have added a subtype field to the case form, but it’s a rather long list since it shows all options for all case types.

Is there a way to have the subtype list only show options for the selected type? For example, if I select type is ‘tech support’, I only want to see the subtypes ‘pre-sales’, ‘post-sales’, ‘warranty’.
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[cdelacruz]

Hello,

Have you checked SuiteAnswers Article: Create Controlling and Dependent Dropdown Fields or Nested List (Answer ID: 19662)?

[carl.billings]

This is a pretty simple thing to do but the first time through it can be confusing. The SuiteAnswers article is the right resource here. Drop me a line if you need a hand.

[arogers]

Thanks, I’ll take a look at that article and update if I have questions.

[arogers]

Got it! Thanks for the help.

[Author]

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