[jatm@cm]

Hi,

I have tried various permutations but I can’t get the user name to populate on the emails generated by answering a case within netsuite.

Probably an easy solution, does anyone know the correct reference? (We don’t assign cases so I am unable to use that particular reference which is why I would like to use the current netsuite user)
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[zackb22]

Did you try ${employee.firstname} or ${assigned.firstname} ?

Have you tried to pull any other user fields?

[jatm@cm]

I had tried employee and assigned as I mentioned is not relevant since we don’t assign the case (although it wouldn’t let me save the template in with this reference)

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