[Paul Reading]

When we are in sales order the system will show results from two fields “ITEM NAME/NUMBER” and “SUPPLIER NAME/CODE” it will not respond to “DISPLAY NAME/CODE”.

We use an intelligent system for naming our products like “HQIE400/NCO VEN” this system allows the sales men to use the system to fins a HQI (Metal Halide) E (Elliptical) 400 (400W) N (neutral C (Clear) U Universal burning) lamp. However a professional customer might give the code 17041 which is the manufacturers part number. However some of our product codes are very long and webstore customers find it difficult, consequently I want to have a webstore part number which will be the internal ID prefixed by QQ (a custom field). This is great except if we have a web store customer on the phone and say they wish to order a QQ41321 it will work in global search but not on the sales order form.

Is there any way I can get the sales order form to work with more than the two default fields?
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[JCirocco]

Do you use the UPC Code field? If you do not you can place your QQ41321 there and it will work on sales orders.

[Paul Reading]

This is tricky, I cant find UPC as a field on my system. Is that a custom field you have made and if so want have you done to make it work in the item search? I clicked customize form to see if it had been disabled but there does not seem to be a field called UPC.

[zackb22]

Paul Reading You need to go to Setup>Company>Enable Features, then go to the items and inventory tab and enable “Bar Coding and Item Labels”. I just tested in one of my accounts and the value in that field does in fact bring up the item if you type it in the transaction.

[Paul Reading]

Fantastic that is brilliant, it is just what I wanted. I would never have found that.

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