[steven_stewart]

Hey Guys,

I have a rich text box on an online form attached to a custom record. Internally, the rich text box has all of the editor functionality, etc. Externally, it looks to be just a free-form text box, which is fine, the issue is that when a user input information ONLINE within this text box, none of the formatting is kept when viewing it on the internal form (e.g. paragraphs, breaks, etc are not kept). Does anyone know how to fully enable the rich text editor on an online custom record form?
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[chanarbon]

Hi @steven_stewart,

I also tried this on my end and was able to replicate the scenario that you are experiencing. I would suggest that you file a support case for us to track this detail if ever we can checkout more information on this.

I tried to have a rich text field on an online form and input data that is HTML code and the data showed up as I expected in internal forms

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