[northern_brewer]

A few weeks ago we got moved to a new data center.

We did not make any changes to our RESTlet URLs, and they all continued to work. So we were hitting URLs like https://rest.netsuite.com/app/site/h…t=123&deploy=1

Everything was working until last night, when all of our RESTlet integrations started failing with a 401 "Unauthorized".

We realized the URL endpoints have changed, so now they look like this: https://rest.na3.netsuite.com/app/si…t=123&deploy=1

Prior to our account migration, we went through a big exercise to avoid hardcoded URLs within Netsuite. The theory being that we could be dynamically switched from the na3 datacenter at any time. So are we really supposed to be using hardcoded na3 URLs in our RESTlet integrations? What is the best practice here to avoid future disruption?
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[rnedelkow]

According to the status page, NetSuite is currently experiencing issues affecting Web Services/RESTlet integrations. The issue is with integrations making use of incorrect Data Center URLs. As interim solution, please make sure to correctly use your account's intended Data Center URL. Our engineers are actively investigating this issue.

A similar topic was started here – https://usergroup.netsuite.com/users…o-this-problem

[northern_brewer]

Thanks — I should have checked the status page.

Interesting they consider https://rest.netsuite.com to be an "incorrect Data Center URL". I assumed there would be some mechanism to dynamically route requests to the correct data center. As I understand it, there is no guarantee that your data center will stay the same. Doesn't this mean that if/when it changes, your integrations will start failing?

In addition, I don't think the "Account Mobility Checklist" process we went through prior to the data center migration had anything in it about RESTlet and Suitelet URL changes. (I could have missed it, though.) All I know is that it was surprising to us that the URLs had changed.

[rnedelkow]

Support filed Defect 467926 for this. SuiteAnswer Id: 41890 includes steps on how to ensure RESTlet and web services integrations are data-center agnostic.

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