[david.smith]

Anyone else seeing issues with connecting to RESTLets that were working before? I have 2 clients so far that have report the same issue with connecting. It seems they cannot connect from their server but local tests seem to be working fine.
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[darrenhillconsulting]

I had the same issue with a client about a week ago. They reported they could no longer authenticate, but I could. They opened a case with netsuite and it was resolved in short order. I’ll ask them for more details to see if I can get you some help.

[david.smith]

Thank you darrenhillconsulting !! I would hate to have to open several cases for the same thing.

[darrenhillconsulting]

Ok, reference Defect #413823 and Case # 2524386

[rnedelkow]

Defect 413823 was related to temporarily disable Security Questions for LoginToken Authenticator. The fix was released on October 6.

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david.smith replied on 10/11/2016, 01:06 PM: My clients are reporting that they cannot connect to the RESTLets via server. However, we can connect via client, such as postman.

[david.smith]

How/where can I find the defect if I don’t create a case (or multiple) for my client? The NetSuite Account Center only shows cases for that client. Or am I missing something?

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rnedelkow replied on 10/11/2016, 01:48 PM: david.smith, a case should be submitted for Support to attach to the appropriate Defect.

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