[lasertour1]

Does anyone know if “NetSuite for IT Resellers” really exists? I have asked our NS sales reps and no one has heard of it. Although NS is promoting this capability (http://www.netsuite.com/portal/indus…reseller.shtml) we can’t seem to find any real info on how to get it?

Marketing scam or what? Anyone know?

Thx
This is a cached copy. Click here to see the original post.

[Former UG member – changed by Mod 227]

RE: NetSuite for IT Resellers

Well – I think what is meant by NetSuite for IT resellers is that Netsuite is more of a fit (configured correctly) for IT resellers. Essentially thats what we do and Netsuite is definitely a fit. Plus its a vertical that we specialize in too.

[David Falco]

RE: NetSuite for IT Resellers

That’s interesting, do you do any services , maintenance contracts, install Jobs, Project management, service dispatch & repair?

we have implemented netsuite for our IT/Telecom Businesses in US and Canada and do not see a complete fit in these areas.

We went to a 3rd party for the Maintenance contract / auto renewal with limited success, and have spent a lot of time customizing for Service/Jobs

[Former UG member – changed by Mod 227]

RE: NetSuite for IT Resellers

All of them. http://www.glessner.net – http://www.masterg.com – http://www.horizonsoftware.com – plus about 30 others. The latter 2 are pretty large customers.

Whats interesting here – is that with the exception of one of the customers listed – is that the implementations were achieved with a special configuration of Netsuite and with minimal customizations (in the true sense – ie. scripting et. al). – but a whole lot of business process changes.

Ourselves, skyytek – do pretty much everything in Netsuite (including most of what you listed) with NO customizations (something we mandated ages ago). – at least all except project management – which we still do in MS projects – until NS gets more robust in advanced jobs.

[galaxy]

Lasertour, David is quite right, if you have field maintenance with service dispatch, “real” jobs and not sub-customers, project mgmt, and maintenance contracts with any detail of equipment onsite, it is not a 100% fit.

What you can do is recognize what NS is really good at as a hosted backoffice, inventory, sales order, and sales force automation tool.

If you can find the missing pieces as seperate modules and integrate to NS, that is as close as it gets for a solution.

Don’t waste your time customizing NS to do what it can not fundamentally do, spend the time on integration with NS using a best of class solution for your field service and maintenance.

[Former UG member – changed by Mod 227]

RE: NetSuite for IT Resellers

Originally posted by galaxy

Lasertour, David is quite right, if you have field maintenance with service dispatch, “real” jobs and not sub-customers, project mgmt, and maintenance contracts with any detail of equipment onsite, it is not a 100% fit.

What you can do is recognize what NS is really good at as a hosted backoffice, inventory, sales order, and sales force automation tool.

If you can find the missing pieces as seperate modules and integrate to NS, that is as close as it gets for a solution.

Don’t waste your time customizing NS to do what it can not fundamentally do, spend the time on integration with NS using a best of class solution for your field service and maintenance.

“real jobs” are better handled via advanced job tracking – to a point though. Field service can be handled very effectively with cases – thats how we do it anyways. equipment on site, depends – are you talking about equipment that the customer purchased ?. But one thing for sure – for any flow like this – all dispatch, installers etc – need to be connected and a user – or your wasting your time.

[damiens]

RE: NetSuite for IT Resellers

Interesting thread. We are currently implementing Netsuite, and a key selling point was the ability of NS to manage maintenance contracts. I am yet to see any evidence of this.

We provide software, hardware and professional services for the health care industry – I can’t imagine though that we are any different to any other sector that needs to manage maintenance contracts. By manage I mean;

: know when a case is logged what the status of the contract is

: know what items are/are not covered

: know what level of cover each item has (e.g. 24/7 for critical server)

: know when items are comning up to EOL

: manage the renewal process

: not have to double enter items sold to a customer into a NS custom form (as we have been doing)

I would be very interested to hear of how others may have implemented maintenance contracts with little or no customisation. What is best practice as far as NS is concerned? Looks like some of you suggest integrating a 3rd party package?

Cheers,

Damien

[ShaggyZ]

RE: NetSuite for IT Resellers

Originally posted by damiens

Interesting thread. We are currently implementing Netsuite, and a key selling point was the ability of NS to manage maintenance contracts. I am yet to see any evidence of this.

We provide software, hardware and professional services for the health care industry – I can’t imagine though that we are any different to any other sector that needs to manage maintenance contracts. By manage I mean;

: know when a case is logged what the status of the contract is

: know what items are/are not covered

: know what level of cover each item has (e.g. 24/7 for critical server)

: know when items are comning up to EOL

: manage the renewal process

: not have to double enter items sold to a customer into a NS custom form (as we have been doing)

I would be very interested to hear of how others may have implemented maintenance contracts with little or no customisation. What is best practice as far as NS is concerned? Looks like some of you suggest integrating a 3rd party package?

Cheers,

Damien

Exactly… I was reading this same sort of thing about NS’ ability to track maintenance contracts but see nothing in the actual implementation.

[Author]

Posts