[corey]

I am trying to update some messages attached to cases. I am mapping only two fields: Internal ID and Message. None of the rows are imported and all I see in the results file is:

“An unexpected error has occurred.”

Has anyone run across this? I am opening a case, but sometimes y’all are faster.
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[rnedelkow]

Hi Corey, You should file a case with Support from the Unexpected Error screen. This will help Support identify specific errors related to the import.

Thanks,

[corey]

I did. Also the unexpected error statement is in the results file after 0 of x rows are imported.

Customer Care Case # is 1513310, FYI

[corey]

RE: Messages import – Unexpected error

Answer from NS support:

If you are updating a Support Case Message, this is not possible in NetSuite. Even if you manually edit the case from within the user interface, there’s no way you can edit it. The same goes for CSV Import. There’s no way you can edit the message once it has been created. You can only add new message through CSV Import but not update the existing one.

That is a depressing and seemingly random answer.

[corey]

Arrgh, it’s so irritating that you can’t edit messages.

[corey]

Anyone know if you can edit with script?

[corey]

Alright final update. I ended up writing a mass update script to delete the records and re-import the messages. Wtb edit button on messages.

[Author]

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