[MChammaTX]

We have a script that enters time behind the scenes on support cases so that we can track how long it takes to work a case. There’s a weird situation where employees send in cases and the case is created under the employee (and not under a customer record).

When a timebill is created behind the scenes it errors out because you cannot set the employee in the Customer field on time entry. I notice that if I create the timebill manually against the case, the employee is set in the Customer field and the case is automatically set in the casetaskevent field. The url parameters of the timebill look like this:

&event=13540462&employee=7882827

Is there an initilization value I can use to pass the event id to the timebill. I’ve tried event, casetaskevent, activity and entity and nothing works.

I know there are initialization values that are not documented but work. Was hoping for one here.

Thanks.
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[andy]

Have you tried – on the record.create(), setting the init parameter for the customer field to the employee value?

It’s one of those weird UI filtered fields – I think that worked for me once before – not on a timebill tho

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