This topic contains 2 replies, has 0 voices, and was last updated by MG2016 8 years, 6 months ago.

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  • #23816

    MG2016

    I'm trying to csv-import sales order but it seems I need to enter a discount item with this error message: Please specify a discount item for this customer

    There is a discount item field on the sales / invoice form. We don't use discount item and it seems I cannot even set this to null when doing the field mappings.

    How can we bypass setting this field? Also, it seems it's populated with the values 'discount' and 'partner discount' – where in the system is this set?
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  • #23817

    Olivier Gagnon NC

    Something must be setting the Discount % field directly. This is actually not allowed. You must select a Discount Item. So, try to figure out what's setting the Discount % (or value, same thing) and blank that out.

  • #23818

    MG2016

    Thanks for getting back, Olivier.

    The issue was that I was mapping the rate with the rate on the form rather than the rate at the item level.

    All sorted.

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