[arogers]

A customer emailed us this morning requesting new copies of invoices because the two most recent invoices had the HTML exposed, causing what she referred to as "garbage". I see the coding on the email she forwarded to me, but when I forward the original email or select to send a new invoice to myself out of NetSuite, everything looks fine. Any ideas why she would be seeing this if I'm not?

This is what she's getting in her email. The info in the Bill To and Invoice fields is not missing, I've just removed it for privacy.

________________________________________

You have not defined a password. OK to inherit existing password from other entity with same email?","NLAlertContext._1_LOGIN_HAS_RELATED_ENTIT IES_THE_NEW_PASSWORD_WILL_APPLY_TO_ALL_ENTITIES_OK _TO_PROCEED":"login has related Entities. The new password will apply to all Entities. OK to proceed?","NLButtonContext.EXPORT__MICROSOFT_WORD" :"Export – Microsoft ® Word","NLFormlabelContext.EDIT":"Edit","NLButtonCo ntext.EXPANDCOLLAPSE_FILTERS":"Expand/Collapse filters","NLButtonContext.EXPORT__TABLEAU_WORKBOOK ":"Export – Tableau® Workbook","NLButtonContext.EXPORT__EXCEL_WEB_QUERY ":"Export – Excel Web Query","NLAlertContext.EMAIL_ADDRESS_CANNOT_BE_EDI TED_HERE_CONTACT_HAS_ACTIVE_LOGINS_EMAIL_CAN_BE_CH ANGED_VIA_RELATED_COMPANY_RECORD":"Email address should not be edited here, contact has active logins. If you change email address, user will not be able to log in using NetSuite credentials. Email should be changed via related company record.","NLButtonContext.PRINT":"Print","NLFormla belContext.EXPAND_ALL":"Expand All","NLAlertContext._1_LOGIN_PASSWORD_CANNOT_BE_C HANGED_THIS_IS_A_CROSS_COMPANY_ACCOUNT_PASSWORD_CA N_ONLY_BE_CHANGED_BY_THE_USER":"login: Only the user can change this password, as this user has access to more than one NetSuite account.","NLButtonContext.EXPORT__PDF":"Export – PDF","NLFormlabelContext.INLINE_EDITING":"Inline Editing","NLPagemessageContext.UNROLLED_VIEW_OFF": "Unrolled view off","NLAlertContext.ENTITY_HAS_ACTIVE_LOGINS_AFTE R_CHANGE_ENTITY_MUST_LOGIN_WITH_NEW_EMAIL_AND_PASS WORD":"Entity has active logins. After change, Entity must login with new email and password.","NLButtonContext.ADD":"Add","NLHeadingC ontext.NO_RESULTS_FOUND":"No results found","NLAlertContext._1_HAS_ACTIVE_LOGINS_EMAIL_ CHANGES_REQUIRE_A_CORRESPONDING_PASSWORD_UPDATE_PL EASE_UPDATE_BOTH_FROM_THE_RELEVANT_RELATIONSHIP_PA GE":"has active logins. Email changes require a corresponding password update. Please update both from the relevant relationship page.","NLButtonContext.EXPORT__MICROSOFT_EXCEL":" Export – Microsoft ® Excel","NLPagemessageContext.ADD_ROW":"Add Row","NLAlertContext.EMAIL_MUST_BE_ENTERED_TO_GIVE _ENTITY_AN_ACCESS":"Email must be entered to give entity an access.","NLFormlabelContext.FILTERS":"Filters","N LButtonContext.EXPORT__CSV":"Export – CSV","NLPagemessageContext.CONTENT_EDITOR":"Conten t editor","NLAlertContext._1_LOGIN_HAS_NO_PASSWORD_P ASSWORD_IS_REQUIRED":"login has no password. Password is required.","NLPagemessageContext.UNROLLED_VIEW_ON" :"Unrolled view on","NLAlertContext._1_LOGIN_ALL_PASSWORDS_MUST_MA TCH":"login: all passwords must match."}; NS.UI = NS.UI || {}; NS.UI.Preferences = NS.UI.Preferences || {}; NS.UI.Preferences.horizontalLabelsEnabled = false;

[IMG]file:///C:UsersAndreaAppDataLocalTempmsohtmlclip1 1 clip_image001.jpg[/IMG]

Bill To

Invoice

Date

4/29/2016

Invoice #

Acct. No.

Terms

Net 30

Due Date

5/29/2016

PO #

Shipping Method

30 FedEx Ground®

Ship Date

4/28/2016

Tracking #

Balance

Customer Phone

Consolidated Balance
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