[jimmyf]

I simply need the count of support cases (tickets) attached to an issue. However, I can’t seem to figure out how to get at that list. Has anyone solved for this?

Thanks!
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[ktarog]

Hi, we do have a standard field for case count, however this is not returned on a basic search. You can indicate this on an Advanced Search for Issues to return the specific column on the results.

The following is a sample SOAP request that will return the Issue’s internal id and the number of cases attached:

Issue Internal Id

Hope this helps!

[jimmyf]

Thanks for your response. Is this also possible via suitescript? In my situation I am trying to grab the count on save.

Edit*

Your response made me realize that instead of trying to work with a nlapiLoadRecord, I could just do a nlapiSearchRecord and specify the column I wanted (casecount).

[tshearer]

Good info. And how about a SOAP for selecting the case(s) related to an Issue ?

Thank You

[mcelosa]

Originally posted by tshearer

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Good info. And how about a SOAP for selecting the case(s) related to an Issue ?

Thank You

Hi tshearer,

You can try this:

[Author]

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