[Duane_Bako]

I am trying to get a list of ‘calls’ associated with a Support Case record via a Workflow Action Script.

getSublists returns a list of sublist that includes ‘calls’. However, I can’t get to ‘calls’.

What am I missing?

Code snippet:

var rec = record.load({

type: record.Type.SUPPORT_CASE,

id: scriptObj.getParameter({name: ‘custscript3’}),

isDynamic: true

});

var mySublists = rec.getSublists();

log.debug({

title: ‘Sublists:’,

details: mySublists

});

var sublistFields = rec.getSublistFields({ // This is line #38

sublistId: ‘calls’

});

log.debug({

title: ‘Sublist Fields:’,

details: sublistFields

});

The log shows:

Sublists: [“recmachcustrecord_bako_case_no”,”messages”,”calls “,”usernotes”,”activities”,”mediaitem”,”tasks”,”ev ents”,”transactions”,”escalatehist”,”escalateto”,” systemnotes”,”activeworkflows”,”workflowhistory”]

JS_EXCEPTION

{“type”:”error.SuiteScriptError”,”name”:”UNEXPECTE D_ERROR”,”message”:null,”stack”:[“anonymous(N/recordService)”,”onAction(/SuiteScripts/Problem Resolution/Close CRT Calls.js:38)”],”cause”:{“type”:”internal error”,”code”:”UNEXPECTED_ERROR”,”details”:null,”u serEvent”:null,”stackTrace”:[“anonymous(N/recordService)”,”onAction(/SuiteScripts/Problem Resolution/Close CRT Calls.js:38)”],”notifyOff”:false},”id”:”e921885a-9392-43d5-8cc3-e053e758a3f1-2d323031372e31312e3237″,”notifyOff”:false}
This is a cached copy. Click here to see the original post.

[rushabhsheth]

I’m having the same issue when I try to use it in an User Even Script. I get an empty result.

[Author]

Posts