This topic contains 13 replies, has 0 voices, and was last updated by mchen 8 years, 7 months ago.

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  • #23820

    mchen

    I've been trying to cancel my current CSV job for over 1hour and 30 minutes. there are 4 csv jobs after mine.

    what's wrong with netsuite? why am i not able to cancel my csv upload? it's going to get pretty crazy soon when the queue keeps growing bigger and bigger.

    every time i press 'cancel'. nothing happens.
    This is a cached copy. Click here to see the original post.

  • #23821

    rnedelkow

    Have you tried contacting Support? Do you have a case number?

  • #23822

    mchen

    yes, 2402874

  • #23823

    rnedelkow

    Support is reviewing your last update. This is most likely related to S1 Defect 385963 Import CSV Records > Unable to cancel import. No eta yet but once your case is attached to it, you'll receive notification of the fix.

  • #23824

    dmashburn3

    I experienced something similar last week. Is the defect perhaps not localized to one account but all of them?

  • #23825

    rnedelkow

    Others have reported being unable to cancel import jobs. If you are affected by this, please contact Support and reference Defect 385963 to receive status updates.

  • #23826

    mchen

    i'm stuck with an import that's been running at 3% for the past 6 hours. now i have a long queue list from other department that needs to use CSV import.

    Welcome to 2016.1

  • #23827

    mchen

    it's been 24 hours. my csv status is at 11%. i am unable to cancel it. i need to upload something else more important. any clues how to fix this bug/glitch?

    I am purposely trying to delete one of the addresses to make my CSV fail. please end.

  • #23828

    mchen

    NS Support's Alternate Solution

    I understand that urgency of this matter and the need to import other transactions or records. This has been reported to our engineers and they are currently working on a possible fix to prevent this from happening again.

    Can you try this as an alternate solution for now?

    Please note that I cannot guarantee that this will work on your end.

    1. Open a "new tab"

    2. Copy and paste this url:

    "https://system.netsuite.com/app/setup/upload/csv/csvcancel.nl?wqid=19956512&rdurl=%2Fapp%2Fsetup%2F upload%2Fcsv%2Fcsvstatus.nl"

    3. Press Enter

    Let me know how it goes.

    Thank you for your patience.

    here is an alternate solution that obviously didn't work.

  • #23829

    al3xicon

    If the slowness of the import might be caused by scripts and/or workflows on the records you're updating, you *could* try disabling that in Setup -> Import/Export -> CSV Import Preferences. Might be dangerous though, depending on what customizations you have running. This sounds like a nightmare, I don't envy you.

  • #23830

    mchen

    good idea. i don't think i have any workflow/script behind the scenes, but i'm willing to try anything that might speed it up a little bit.

    i am updating customer address's label. over 2500 of them for 1 customer. so nothing dangerous.

    everyone is just waiting for my csv to finish… 11% in the last 24 hours. yikes.

    Netsuite support hasn't helped much. your advice is 100 times better than their url alternate solution.

  • #23831

    rnedelkow

    The target fix date is 04/14/2016.

  • #23832

    mchen

    thanks rnedelkow. that's good to know.

    Is there a way you can cancel my job in the backend? So I don't have to wait 2 more days.

    If not, I am still going to have to wait 2 more days. :_(

    I can run other csv high priority asap. my lowest priority csv job is running right now. (it's gonna take many days to finish)

    04/11/2016 8:51 am
    Customers Only – GET SAMPLE ROOM performance benchmark.csv
    Processing
    13.0%


    rnedelkow replied on 04/12/2016, 03:09 PM: Unfortunately not since the fix is rolled out to all accounts at the same time.

  • #23833

    mchen

    CSV status for updating 1 customer's addressbook. 53 hours later. 24% completed.

    unable to cancel.


    EnablingSolutions replied on 04/18/2016, 07:38 AM: I had the same issue…it tied up the the import for 3 days

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