[mchen]

I’ve been trying to cancel my current CSV job for over 1hour and 30 minutes. there are 4 csv jobs after mine.

what’s wrong with netsuite? why am i not able to cancel my csv upload? it’s going to get pretty crazy soon when the queue keeps growing bigger and bigger.

every time i press ‘cancel’. nothing happens.
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[rnedelkow]

Have you tried contacting Support? Do you have a case number?

[mchen]

yes, 2402874

[rnedelkow]

Support is reviewing your last update. This is most likely related to S1 Defect 385963 Import CSV Records > Unable to cancel import. No eta yet but once your case is attached to it, you’ll receive notification of the fix.

[dmashburn3]

I experienced something similar last week. Is the defect perhaps not localized to one account but all of them?

[rnedelkow]

Others have reported being unable to cancel import jobs. If you are affected by this, please contact Support and reference Defect 385963 to receive status updates.

[mchen]

i’m stuck with an import that’s been running at 3% for the past 6 hours. now i have a long queue list from other department that needs to use CSV import.

Welcome to 2016.1

[mchen]

it’s been 24 hours. my csv status is at 11%. i am unable to cancel it. i need to upload something else more important. any clues how to fix this bug/glitch?

I am purposely trying to delete one of the addresses to make my CSV fail. please end.

[mchen]

NS Support’s Alternate Solution

I understand that urgency of this matter and the need to import other transactions or records. This has been reported to our engineers and they are currently working on a possible fix to prevent this from happening again.

Can you try this as an alternate solution for now?

Please note that I cannot guarantee that this will work on your end.

1. Open a “new tab”

2. Copy and paste this url:

“https://system.netsuite.com/app/setup/upload/csv/csvcancel.nl?wqid=19956512&rdurl=%2Fapp%2Fsetup%2F upload%2Fcsv%2Fcsvstatus.nl”

3. Press Enter

Let me know how it goes.

Thank you for your patience.

here is an alternate solution that obviously didn’t work.

[al3xicon]

If the slowness of the import might be caused by scripts and/or workflows on the records you’re updating, you *could* try disabling that in Setup -> Import/Export -> CSV Import Preferences. Might be dangerous though, depending on what customizations you have running. This sounds like a nightmare, I don’t envy you.

[mchen]

good idea. i don’t think i have any workflow/script behind the scenes, but i’m willing to try anything that might speed it up a little bit.

i am updating customer address’s label. over 2500 of them for 1 customer. so nothing dangerous.

everyone is just waiting for my csv to finish… 11% in the last 24 hours. yikes.

Netsuite support hasn’t helped much. your advice is 100 times better than their url alternate solution.

[rnedelkow]

The target fix date is 04/14/2016.

[mchen]

thanks rnedelkow. that’s good to know.

Is there a way you can cancel my job in the backend? So I don’t have to wait 2 more days.

If not, I am still going to have to wait 2 more days. :_(

I can run other csv high priority asap. my lowest priority csv job is running right now. (it’s gonna take many days to finish)

04/11/2016 8:51 am
Customers Only – GET SAMPLE ROOM performance benchmark.csv
Processing
13.0%

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rnedelkow replied on 04/12/2016, 03:09 PM: Unfortunately not since the fix is rolled out to all accounts at the same time.

[mchen]

CSV status for updating 1 customer’s addressbook. 53 hours later. 24% completed.

unable to cancel.

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EnablingSolutions replied on 04/18/2016, 07:38 AM: I had the same issue…it tied up the the import for 3 days

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