This topic contains 3 replies, has 0 voices, and was last updated by cbilocura 12 years, 8 months ago.

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  • #9502

    serto789

    I am getting an error when trying to import a CSV file to update some payment records. The formatting is correct and the files are identical to ones I have successfully imported before (except new payment IDs of course and new data).

    Is there an issue with CSV imports right now?

    When I run the import, about a minute later it completes with 0 out of 375 records imported. The results show “unknown error has occured” for every record that tried to import. I have tried it multiple times, during work hours and in the evening.

    Does anyone know why this is happening, or is also having this problem???
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  • #9503

    cbilocura

    RE: CSV Import – Unknown error has occured

    Hi serto789,

    Please file an online case so that support can investigate on this.

    Thanks,

    Cherryl

  • #9504

    serto789

    RE: CSV Import – Unknown error has occured

    How do you file an online case?

  • #9505

    cbilocura

    RE: CSV Import – Unknown error has occured

    To submit a question or issue to NetSuite Support click the Support tab then click the SuiteAnswers link. On the right side of the page, click Contact Support Online.

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