[lnanji]

Hey NS,

We have a deferred revenue entry that was credited by accident as ‘Revenue’ using the Rev Rec module.

$100 Debit Deferred Revenue

$100 Credit Deferred Revenue (meant to Revenue against a specific customer).

Then the period closed….. fast forward 6 months later:

We attempt to fix the mistake:

$100 Debit Deferred Revenue (We NEED to put against a customer here!)

$100 Credit Revenue

If we can’t put a customer here, we see in our Deferred Revenue By Customer Detail Report as ‘Non-Entity’ and therefore doesn’t offset.

Ideas?

LN
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[Corinna Boyle]

RE: Cannot add Customer to a Journal Entry

The only time that has happened to me with a journal entry was when the currency for the Customer in case was differnet than that we were set up with. Netsuite would not allow me to post to their account with a journal.(The Customer was set up for Canadian Currency, and for the most part we use USD.)

Not sure if is the same issue for you or not.

[lnanji]

RE: Cannot add Customer to a Journal Entry

Hey NS / Evan any ideas on how to fix this? Our accountants for Yr-end are looking for some sort of resolution…

Thanks!

[Irma Scavello]

RE: Cannot add Customer to a Journal Entry

Hi lnanji,

You should not be experiencing the problem you have reported unless (as noted by the previous post) you are trying to select a customer that is in a different currency from what is selected on the journal. I just performed a test in my test environment and I was able to go to the ‘name’ field after selecting the ‘deferred revenue’ account and was able to see any entity record that had same currency as the one selected on the journal.

If the problem you are experiencing is not that you can’t find a customer but that you can’t get to that field at all when selecting the ‘deferred revenue’ account then it would be best you submit a case to support explaining your problem so that they can investigate the problem.

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